Consumers and brands have trust issues says report from Voxpro

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Consumers and brands have trust issues says report from Voxpro

Monday, November 19, 2018 by Richard Harris

Voxpro announced the results of its survey, “Voxpro CX Index: At the Corner of Technology and Human Experience.” The survey, which polled 1,000 U.S. consumers, reveals insights about customer experiences and attitudes toward using automation and chat features for customer service.   Despite the promise of automation and Artificial Intelligence (AI) te...

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